Future Proofing and Leveling Up the Learner Profile
Level Up Learning Platform for SNHU Office of Product & Program Innovation (OPPI)
Level Up learning platform allows learners to navigate their college journey, manage their educational goals, and, most importantly, persist to achieve success in their desired academic program.
Our main goal was to design the learner profile and give learners and staff a centralized location for personal information, and a glimpse of what's happening in their learning journey (progress, educational goals).
My Role.
Lead Product Designer
Information Architecture
Research Analysis and Synthesis
The Team.
UX Writers
1Product Owner
Design Systems Designer
Engineers
Create a dynamic Learner Profile from user's experiences, goals, constraints, preferences, behaviors, and account settings.
How well do our business goals align with our learner's goals throughout their learning journey?
✦ System: What potential actions CAN our users accomplish?
✦ User: What possible tasks do these users WANT to accomplish
✦ Business: What possible tasks SHOULD our users perform?
Business Goals
A Universal Profile.
Develop a profile that can include personal and contact information for both learner and staff to serve as a source of truth throughout multiple applications.
Support Learner Goals.
Include research insights for learner success goals that can be utilized by staff to track learner success.
Future Proof.
As the MVP product evolves, include designs that can be future-proofed for further system developments (Account preferences, learner achievements)
Design Strategy
Galvanizing the team to work together toward optimizing the learner profile. Design Strategy is non-linear and 0-1
“We don’t have requirements”
✦ Ecosystem is not defined ✦ Product Vision is not complete ✦ User Research is needed
Content Strategy
Working closely with the UX writers to Identify what profile content is needed for Level Up application vs the General Campus. Sorting content into categories.
Research - Analysis
The UX Research team interviewed a group of diverse learners to answer the question of “What success means to me”. With that information, Research identified five learner Archetypes including:
I was tasked with analyzing this data. I began by plotting quotes on a matrix from conducted learner research interviews to better understand value within the qualitative data.
Research - Synthesis
Through my analysis, I was able to observe that the five initial Archetypes identities were missing a holistic depth and I was able to elevate the qualitative research by enriching data, resulting in a comprehensive approach to better comprehend the learners’ goals individual perspectives and break ground for research efforts considering future Machine Learning products beyond the learner profile educational goals.
“We don’t have requirements”
✦ Ecosystem is not defined ✦ Product Vision is not complete ✦ User Research is needed
“We are now a Design-led organization”
✦ Process is still being defined ✦ Designers skill up into Product management ✦ Overall concept not aligned to current ecosystem
Design principles in early wireframing
I worked closely with the Design systems designer to ensure compliance with the Design system being developed in tangent with MVP designs.
Contact Tab
Personal Tab
Dev Handoff
Structuring the Dev file for seamless development included documenting component level interaction and creating component variables in Figma.
Demo Iterations
Addressing issues with development with demo feedback and clarification through Q&A and live launch.
Information Architecture - More to consider, we need to future proof
While working with the designer focused on the Staff view. I was able to identify some issues with alignment for the Information Architecture and document some pros and cons of different approaches to solutions to present to the Product team.
A more flexible design
The initial designs continued to evolve as product technical considerations allowed for features like uploading a profile image, and live edit functionality. Design systems team continued to allow more flexible layouts and components, and future features were considered in the iterations.
Before Iteration
After Iteration
Future settings
Interactive Prototype
Please expand interactive prototype to full screen and option Actual size(100%) for optimal experience.
Product Gap Analysis & Feature Prioritization
After initial launch, our design team came together to map out the existing experience for Level Up and create a Gap Analysis for the entire product for to strategize to prioritize upcoming features.
